Shipping Policies
Orders received before 1pm CST Monday through Friday will generally be processed and shipped that same day barring any billing or product availability issues. You will be notified via email with a tracking number or when your order is ready for in-store pickup. We do not ship on the weekends or holidays.
Please note, every once in a while, our inventory on the website doesn’t match the actual inventory. If this happens with an item from your order, we will alert you ASAP and make sure that we get everything straightened out whether that be through an exchange or a refund on that specific item.
Shipping fees are flat rates. Our preferred shipping provider is UPS. If they do not deliver to your address for whatever reason, please let us know ASAP! We are happy to accommodate with USPS or FedEx. Flat rates remain the same.
We offer the following domestic shipping options:
We require a signature upon delivery for all orders valued at $1,000 and over. If you cannot be present for delivery, please sign up for UPS My Choice to customize your delivery.
If you need to make changes to your order, please contact us immediately by email (info@ckandcompany.net). Once the order has been fulfilled, it cannot be edited and will need to be processed as a return if eligible.
Currently, we do not offer international shipping.
Delivery
Once an order is shipped from the store, CK & CO is no longer responsible for any missing, lost, stolen, or damaged packages. When an order is received and processed, we carefully inspect each item to make sure it is in pristine condition before sending it out. Each order is also packaged with care to help ensure it arrives to you safely.
If you find that your package is missing, lost, stolen, or damaged, please reach out directly to the shipping carrier and file a claim through them using your provided tracking number. Once a package leaves our store, we cannot accept any claims made against it.
For more information and to customize your delivery, we recommend signing up for UPS My Choice. With the free version of UPS My Choice, you can leave delivery instructions, pre-sign for your package, receive delivery photos, and more!
Questions
Please email info@ckandcompany.net with any further questions.
Payment Methods
We accept all major credit cards for online purchases. Payments are processed securely through our trusted provider. Your order will be processed once payment has been confirmed.
If you have any issues purchasing your items, please contact us at info@ckandcompany.net.
