Return Policy
We want you to be absolutely moved by every CK & CO purchase you make, but sometimes it’s just not meant to be and we get it! Here are our return guidelines:
Online Return & Exchange Policies:
- Returns are accepted on full-priced merchandise only.
- All items must be unworn, unwashed, unaltered, in original pristine condition, and include all original tags.
- Shoes must be unworn and returned with their original shoe box. Shoe boxes are not shipping boxes! Please place the shoebox in a larger shipping box for safe transport.
- Items marked Final Sale are not eligible for return, refund, exchange, or price adjustment. This includes items purchased with any discount or promo code.
- Return request must be made within 7 days of delivery.
- You are welcome to bring your online return to the store to avoid the return shipping fee.
In Store Return & Exchange Policies:
- Returns are accepted on full-priced merchandise only.
- All items must be unworn, unwashed, unaltered, in original pristine condition, and include all original tags. Shoes must be returned with their original shoe box.
- Items marked Final Sale are not eligible for return, refund, exchange, or price adjustment. This includes items purchased with any discount or in store promotion.
- All in store purchases must be returned or exchanged within 7 days of the purchase date.
Items that are Not Eligible for Return (even if full-priced and unused):
- Jewelry
- Lingerie and Undergarments
- Gift Cards
- Special Orders
- Personalized Items
To start a return:
- Email us at info@ckandcompany.net with your name, order number, and reason for return.
- If your return meets the above criteria, we will email you a return shipping label.
- Once the return label is emailed, the return must be shipped by the next business day.
- A $15 return shipping fee will be deducted from your refund.
- **Returns will only be accepted via mail with our provided shipping labels so we are able to track them.
CK & CO reserves the right to deny refunds if returned merchandise does not meet our return policy requirements.
Shipping charges are non-refundable. Refunds will be credited to the original payment method used. Please allow 5-10 days for your banking institution to post the refund to your account. We will send you an email when the return has been processed.
